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Refund and Dispute Policy

Refund Policy:

  1. Eligibility for Refund:
    • Refunds are available for customers within 7 days of purchase, provided the software license key has not been activated or used.
    • If the software fails to perform as explicitly advertised, customers may be eligible for a refund. Failure to perform does not include situations where the software becomes detectable by gaming platforms.
  2. Non-Refundable Circumstances:
    • No refunds will be issued for keys that have been activated or used.
    • No refunds will be provided in cases where the software becomes detectable or unusable due to updates or modifications by third-party gaming platforms or services.
    • ZSOFTWARE is not responsible for any account bans, suspensions, or penalties incurred by users of the software, and no refunds will be issued in these circumstances.
  3. Refund Process:
    • Refund requests must be submitted via email to [email protected] with the order number, reason for refund, and any required evidence for defective software claims.
    • Each request will be reviewed on a case-by-case basis, and ZSOFTWARE reserves the right to approve or reject any refund request at its sole discretion.

Contact Information:

For inquiries regarding our Refund and Dispute Policy, please reach out to: